Terms & Conditions

1–3. Company, scope & definitions

1. These terms govern purchases and use of spa vouchers and services sold under the SpaTreats brand by Abel Santos Correia Unipessoal, Lda., Portuguese company no. 516 891 472, registered at Rua dos Ramos, Lote 13, 3.º Dto., 8200-647 Albufeira. Contact info@spatreats.me or +351 961 297 167 (operator call charges apply). Our main website is spatreats.me.


2. These terms apply to purchases made directly from SpaTreats through its website, telephone, messages, email or in person. Purchasing means accepting the terms made available before completing the transaction. Vouchers issued by platforms, hotels or partners may also be subject to their issuer’s conditions. Before purchase or booking, customers should be informed who receives payment, issues the voucher and provides the service.


3. A monetary voucher has a value in euros. A service voucher covers a specified treatment or experience. A promotional voucher is issued free, at a discount or in a campaign and may have specific conditions. The beneficiary uses the voucher and may differ from the purchaser. A participating venue is the spa or hotel expressly identified on the voucher or product page.

4–6. Services, payment & delivery

4. Descriptions set out the essential content, duration, number of guests, participating venues and restrictions. Images are illustrative unless expressly stated otherwise. Facilities, hours, capacity, treatments and access rules vary by venue. Purchasing a voucher does not guarantee a specific date without written booking confirmation.


5. Prices are in euros and include applicable taxes unless expressly stated otherwise. Available payment methods are displayed before purchase. Invoices or tax documents are issued according to applicable law and the voucher’s nature. Customers must provide accurate billing details at purchase.


6. After payment confirmation, the voucher is emailed to the address supplied or delivered as agreed. Check its product name, value or service, expiry date, venue and code. Report errors promptly. SpaTreats is not responsible for delays caused by incorrect addresses, spam filters or events beyond its control, without prejudice to resending the voucher after verifying the purchase.

7–9. Validity & voucher security

7. Unless a more favourable specific condition applies, paid SpaTreats vouchers are valid for 12 months from the issue date stated on the voucher. The service must take place by the final validity day. Requesting a booking before expiry does not automatically extend validity, without prejudice to protection where SpaTreats cannot offer a reasonable date. Promotional, free, campaign or third-party vouchers may have a different validity disclosed before purchase and on the voucher.


8. The holder may request one free six-month extension by emailing info@spatreats.me before expiry with the voucher code. It adds six months to the original expiry, is not renewable and takes effect only after written confirmation. Expired vouchers are not extended unless required by law, attributable unavailability or an exceptional written decision.


9. Vouchers may be gifted or transferred before use unless issued personally for health, safety, campaign or partnership reasons. Keep codes confidential. SpaTreats will try to recover a lost voucher if it can verify the purchase and unused code. Duplicate, altered, cancelled, refunded, used or reasonably suspected fraudulent codes may be suspended, with verification steps communicated to the holder.

10–12. Booking & redemption

10. Advance booking through SpaTreats or the participating venue is required. A booking is confirmed only after written confirmation of date, time, venue and service. Availability depends on venue capacity, hours, therapists, season and operating conditions. Book early, especially for couples, weekends, holidays and busy periods. If a reasonably early request cannot be accommodated before expiry for reasons attributable to SpaTreats, it will propose a sufficient extension, alternative date, equivalent venue or service, or another legally applicable solution.


11. Vouchers must be redeemed in full in a single booking and transaction. Partial redemption, splitting value, change, carrying forward a balance or cash repayment are not allowed unless the law requires otherwise. Where operationally possible, a higher-priced service may be chosen by paying the difference at the price applicable on the service date. For a lower-priced service, the full voucher is used with no remaining balance; this consequence will be confirmed before the change. Vouchers cannot be combined in a purchase without express SpaTreats permission.


12. A specific service voucher remains valid for the described service throughout its validity despite later public price changes. If unavailable, SpaTreats proposes an equivalent service of similar nature and value. If an adequate alternative cannot be ensured, a solution consistent with statutory consumer rights will be offered.

13–17. Cancellations & changes

13. You may cancel or reschedule without penalty at least six hours before the appointment using the channel in the confirmation. A request is received when communication is recorded. Later cancellations may forfeit the full voucher benefit under the no-show conditions. Proven exceptional circumstances, including medical emergencies, are considered in good faith without an automatic right to reschedule. Statutory withdrawal rights remain unaffected.


14. Missing a confirmed appointment without cancelling at least six hours beforehand redeems the full voucher and forfeits its benefit. A new session requires a new purchase or payment. This applies only where the date, time, venue and cancellation policy were clearly confirmed; it does not apply to non-performance attributable to SpaTreats or where law requires otherwise. Late arrival may shorten treatment without a price reduction to protect subsequent guests; delay preventing service may be treated as a no-show.


15. SpaTreats may change therapist, room or time for operational reasons while seeking to preserve service content and quality. Material changes are communicated promptly. If SpaTreats cancels, customers may reschedule with priority, accept an equivalent solution or exercise statutory rights. The voucher is not redeemed because of a cancellation attributable to SpaTreats.


16. Temporary closure, equipment failure, unavailable facilities, force majeure or events beyond reasonable control may require rescheduling, extending validity or offering an adequate alternative. Permanent closure or the end of a partnership may lead to another venue or equivalent service where possible. Mandatory consumer rights remain. For packages with hotel, meals, transport or third-party services, each provider is responsible for its component, without prejudice to legal responsibility of the seller or entity undertaking the overall package.


17. Promotional vouchers and discount codes follow their disclosed campaign conditions, including validity, excluded dates, venue, use limits and recipients. Unless expressly stated, vouchers and offers cannot be combined with discounts, agreements, special rates or other campaigns. Specific restrictions are shown before purchase.

18–19. Health, access & conduct

18. Before treatment, disclose pregnancy, allergies, injuries, illness, medication, recent surgery or any condition affecting safety through an appropriate private channel. SpaTreats may reasonably adapt, postpone or decline a service to protect health. Wellness services do not replace medical diagnosis or treatment; medical clearance may be requested where there are clinical doubts. Minimum age, pool or circuit use, caps, clothing and supervision of minors vary by venue and are stated on the product or confirmation.


19. Respect staff, other guests and hygiene, quiet, safety and facility rules. Abuse, harassment, risks to others or serious breaches may cause service interruption, subject to statutory rights. Store valuables in the facilities provided. Responsibility for loss or damage is assessed under law and is not excluded where SpaTreats is at fault.

20–22. Withdrawal, refunds & data

20. Statutory withdrawal rules apply to distance consumer purchases where their conditions are met. The usual period is 14 days without giving a reason; for service contracts it starts on contract conclusion. The existence, exclusion or loss of this right depends on the contract, any specific service date or period, commencement of performance, express consent and other legal conditions. Issuing a voucher does not automatically waive it.


Send an unequivocal statement to info@spatreats.me or use the electronic withdrawal form on spatreats.me without signing in. Provide your name, order number or other identifying details and an email for acknowledgement. An order number is helpful but is not the only way to identify a purchase. Review and expressly confirm your declaration in the form, and retain proof. Contact us if no acknowledgement arrives; its absence does not itself invalidate a timely declaration. A used voucher or fully performed service may not qualify for a refund or may require a lawful adjustment. Booking cancellation rules do not replace or limit this right.


21. Vouchers are not exchanged for cash merely at the purchaser’s or beneficiary’s preference. This does not limit withdrawal, non-performance attributable to SpaTreats, permanent impossibility of performance or other statutory rights. Where due, refunds normally use the same payment method and go to the original purchaser within the legal period, unless agreed otherwise or impossible. Beneficiaries should coordinate with the purchaser if someone else paid.


22. Data is processed to handle purchases, issue and validate vouchers, manage bookings, provide services, meet legal duties, prevent fraud and answer requests. Necessary health data receives additional protection. See the Privacy Policy and exercise rights via info@spatreats.me.

23–24. Complaints & applicable law

23. Complain via info@spatreats.me or Portugal’s Electronic Complaints Book. Where possible include the purchase number, voucher code, venue, date and description. For disputes within its territorial and material scope, consumers may contact CIMAAL — the Algarve Consumer Information, Mediation and Arbitration Centre at consumoalgarve.pt. An updated list of alternative dispute resolution bodies is available from Portugal’s Directorate-General for Consumers.


24. Portuguese law applies, without prejudice to mandatory consumer protection and applicable territorial jurisdiction rules. SpaTreats may update these terms for future purchases. The version accepted at purchase generally applies, subject to mandatory legal changes or expressly communicated more favourable conditions. This English version follows SpaTreats terms version 1.1, dated 10 October 2026. Statutory rights remain unaffected.