Legal information & customer rights

Company details & contact

SpaTreats is a brand of Abel Santos Correia Unipessoal, Lda., Portuguese company no. 516 891 472, registered at Rua dos Ramos, Lote 13, 3.º Dto., 8200-647 Albufeira, Portugal. Email info@spatreats.me or call/WhatsApp +351 961 297 167 (operator call charges apply). SpaTreats.me is our main website for spa information and voucher purchases. Fresha presents services and supports bookings. Confirm the spa, provider and experience conditions before completing a purchase or appointment.

Terms, bookings & cancellations

Before confirming a booking, check the spa, treatment, duration, number of guests, price, inclusions and cancellation policy. Facilities and spa circuit access vary by venue and are included only when expressly stated. Conditions for Fresha appointments are displayed during booking. For direct SpaTreats purchases, the terms allow cancellation or rescheduling up to six hours before the appointment; late cancellation or a no-show may result in loss of the voucher benefit under those conditions. These rules do not replace or restrict any applicable statutory withdrawal right.

Vouchers, validity & refunds

Paid vouchers issued by SpaTreats are generally valid for 12 months from issue. One free six-month extension may be requested by email before expiry, subject to written confirmation. A voucher is redeemed in full in a single booking and does not generate change or a remaining balance, subject to applicable legal rights. Campaigns and third-party vouchers may have different conditions. Always check the issuer, participating spas and expiry date. The experience must take place within the validity period unless an extension or other arrangement has been agreed. Statutory refund rights, including withdrawal or non-performance, remain applicable.

Right of withdrawal

For distance purchases, consumers may have 14 days to withdraw where the statutory regime applies. The existence, exclusion or loss of this right depends on the contract, any specific service date and the legal conditions for performance and consent. Issuing a voucher does not automatically waive this right. To exercise it, send an unequivocal statement to info@spatreats.me or use the electronic withdrawal form on our main website. Identify your purchase and retain proof. Cancelling an appointment and withdrawing from a purchase are different procedures.
Submit a withdrawal request by email

Privacy & data protection

SpaTreats processes data needed to manage enquiries, purchases, vouchers, bookings and services, and to meet legal obligations. The legal basis depends on the purpose: contract performance, legal obligation, legitimate interest or consent where applicable. Health information needed to adapt treatments safely receives additional protection and is collected with explicit consent under the SpaTreats policy. You may request access, rectification, erasure, restriction, objection and portability by emailing info@spatreats.me, and complain to the Portuguese data protection authority (CNPD). Consent may be withdrawn at any time without affecting prior lawful processing. Requests are normally answered within one month, subject to lawful extensions. Fresha also processes data under its own privacy policy.
Read the Fresha Privacy Policy

Cookies & platform technologies

This website is provided through Fresha infrastructure. The platform’s cookie notice and privacy policy explain its cookies, similar technologies, purposes and available controls. You can also manage cookies in your browser; restricting essential technologies may affect functionality. Following a link to spatreats.me takes you to SpaTreats’ Shopify website, which has its own privacy information and controls. Cookie choices on one website should not be assumed to apply to the other. For questions about data handled by SpaTreats, contact info@spatreats.me.

Complaints & dispute resolution

For support or complaints, email info@spatreats.me with the spa, date, description and, where possible, booking or purchase details. You may use Portugal’s Electronic Complaints Book (Livro de Reclamações Eletrónico). For consumer disputes within its territorial and material scope, the SpaTreats terms identify CIMAAL, the Algarve Consumer Information, Mediation and Arbitration Centre. The Portuguese Directorate-General for Consumers also maintains an updated list of alternative dispute resolution bodies. These channels do not affect your other legal rights. Portuguese law applies as set out in the terms, without excluding mandatory consumer protections.
Electronic Complaints Book
CIMAAL – Algarve consumer dispute resolution

Safety, access & legal documents

Before your treatment, tell the team about relevant safety considerations through an appropriate private channel. Do not share health information in public comments. Wellness services do not replace medical diagnosis or treatment. The team may adapt or postpone an experience when necessary. Minimum age, supervision of minors, accessibility and pool or spa circuit rules vary by venue: confirm these before booking. SpaTreats and Fresha documents are available through this site’s legal links. Purchases are governed by the terms provided and accepted at the time, without prejudice to statutory rights.